FAQs and App Support
Google Newsstand (Android) FAQs
Q: What functionality is available on the Android version of Today’s Golfer, as sold on Google Newsstand?
A: You’ll be able to view the magazine in text only mode, which makes for a decent experience on your phone. It should also be viewable on any device – phone or tablet – powered by the Android operating system. See the list below.
However, at the time of print the Google Newsstand is more limited than the Apple equivalent. We’re not able to place rich media content on Google Newsstand at this time, though this will change at some stage in 2014. So what you’ll get is most likely an exact replica of the print magazine with the text view option as an extra.
Q: Which devices can I use to read a magazine purchased on Google Newsstand?
A: You’ll be able to use pretty much any device that has the Android operating system. This covers a range of manufacturers, including phones and tablets made by:
- Kindle Fire
- Sony & Sony-Ericsson
These are the key players in the Android operating system market. We cannot guarantee your device is compatible with our apps via Google Newsstand – but all the major manufacturers’ devices will be.
Q: How can I manage my Google Newsstand subscription?
A: All information on managing your account, refunds and Google’s Customer Support service can be found here.
Please note that we have little or no control over Google software, and therefore little or no control over the performance of the app in Google Newsstand. If the text doesn’t render correctly, or the app crashes, please get in touch with Google’s customer service support desk directly via the above link.
Q: What purchase options do I have with Google Play?
A: You can buy the magazine in three ways:
a) Single issue
b) Monthly, recurring subscription (with a discount)
c) An annual subscription (with a bigger discount)
The subs options involve a recurring, automatic payment taken from your credit card either monthly, or annually.
Q How do I cancel an automatic subscription on Google Newsstand?
A: It’s actually really easy! There are a number of ways you can manage your account and subscriptions. Google even has a help page dedicated solely to the subject, which you can view here.
Q: How do I get a refund in the event of a billing problem?
A: All transactions made on Google Newsstand are handled by Google. Because Google is a third-party partner of ours, and your purchase is made through your account with them, Bauer Media cannot refund or check any personal subscription / single issue purchase details made on Google Play Magazines.
If you think you qualify for a refund, due to not being able to download an issue you’ve purchased or any other reason, go directly to https://support.google.com/googleplay/answer/2583687?hl=en-GB&ref_topic=1689189 and follow their instructions.
Q: My issue won’t download: what am I doing wrong?
Below are some tips for download related difficulties:
- Always have sufficient storage space on your device for the download
- Always use WiFi – not 3G – and check the connection speed is good, or you could timeout in the middle of the download. Don’t attempt downloads over the 3G phone network
- Don’t try to download more than one magazine at any one time!
Q: If I lose or upgrade my device, will I be able to get the magazines I’ve bought?
A: Yes. Google says: ‘You can always re-sync your purchases onto another device. All your purchases are automatically stored in the cloud’, access to which can be found in your ‘My Magazines’ section.
So, in theory, you don’t have to worry as you should always be able to access the magazines you have bought via Google Newsstand.
Again, if you need any support, contact Google direct here: https://support.google.com/googleplay/?rd=2#contact=1
Q: The print magazine has a cover-mounted gift on it – do I get the same if I buy that edition on Google Play?
A: Any kind of physical gift attached to the front cover of a print magazine cannot be offered to purchasers of that same issue on Google Newsstand.
Q: I’m a print subscriber. I’d like to view my magazines on my Android device as part of that subscription. Can I?
A: We’re sorry! Not at this time. This isn’t something we can control, as Google at the moment doesn’t offer the facility to offer digital entitlement & access to its store to any print subscribers.
Q: Can I buy a digital version of Today’s Golfer for my Android device direct from the publisher?
A: Unfortunately not. We’d like to offer digital only sales to Android devices via our website, www.greatmagazines.co.uk, but at the moment the facility to do that isn’t available to us from Google – so we can’t! This will change, but we’re not sure when at the moment. Probably later in 2014.
Q: Can I buy a digital version of Today’s Golfer for my Android device anywhere other than Google Newsstand? It’s only available in a limited number of countries globally…
A: Yes, if you download the Barnes & Noble app in the Google Play Store you’ll be able to find Today’s Golfer in there to buy. Also, you should be able to buy via the Amazon store when we launch on that platform later in 2014. Keep your eyes open here for more information! And… we’re also for sale on PocketMags via any browser, on desktop or mobile - see here.
If you’re still having problems and none of the above answers helps, then we have two dedicated email addresses that will get you in touch with us quickly.
Please select the correct address from the following two options:
- For customers who bought direct from Apple, Google, Barnes & Noble (Nook), PocketMags, Kobo and any other third party supplier, please email email@example.com
- For customers who bought direct from us on the Great Magazines website, please email firstname.lastname@example.org
We’ll do our best to get back to you within 24 hours, though this might be slightly longer over weekends and bank holidays.