FAQs and App Support
Nook (Barnes & Noble) FAQs
Q: What functionality is available on the Nook version of Today’s Golfer, as sold on Nook Newsstand?
A: You’ll be able to view the magazine in text only mode, which makes for a decent experience on your phone. It should also be viewable on any device – phone or tablet – powered by the Android operating system. See the list below.
Q: What purchase options do I have with Nook?
A: You can buy the magazine in two ways:
a) Single issue
b) Monthly, recurring subscription (with a discount)
All subscribers receive a 14-day free, no obligation trial. After that period, if you don’t cancel your credit card will be debited automatically at the monthly subs rate. It will renew automatically on the same date each month unless you cancel.
Q: How do I cancel an automatic subscription on Nook Newsstand?
A: You’ll need to log into your ‘Nook Library’ on www.barnesandnoble.com – it’s easy enough to do, you need to set up an account there in order to buy anything. Just click on the ‘manage subscriptions’ link and then ‘cancel subscription’.
Q: How do I get a refund in the event of a billing problem?
A: All transactions made on Nook Newsstand are handled by Barnes & Noble. Because B&N is a third-party partner of ours, and your purchase is made through your account with them, Bauer Media cannot refund or check any personal subscription / single issue purchase details made on Nook Newsstand
If you think you qualify for a refund, due to not being able to download an issue you’ve purchased or any other reason, go directly the Barnes and Noble FAQs page here www.barnesandnoble.com/u/nook-books-frequently-asked-questions-faq/379003486
Q: My issue won’t download on my Nook: what am I doing wrong?
Below are some tips for download related difficulties:
- Always have sufficient storage space on your device for the download
- Always use WiFi – not 3G – and check the connection speed is good, or you could timeout in the middle of the download. Don’t attempt downloads over the 3G phone network
- Don’t try to download more than one magazine at any one time!
Unfortunately, we have no control over the software used to read Today’s Golfer on the Nook so if you’re having any technical problems, please refer directly to their FAQs page and get in touch with their support.
Q: If I lose or upgrade my device, will I be able to get the magazines I’ve bought?
A: Absolutely! However, please note that B&N will automatically remove your oldest back issues and recommend that, if you want to save them, you manually have to select which issues you wish to save permanently. So don’t just leave them in your Nook Library without saving… if you want to reference them in the future.
Q: The print magazine has a cover-mounted gift on it – do I get the same if I buy that edition on Nook Newsstand?
A: Any kind of physical gift attached to the front cover of a print magazine cannot be offered to purchasers of that same issue on Nook Newsstand.
Q: I’m a print subscriber. I’d like to view my magazines on my Nook as part of that subscription. Can I?
A: We’re sorry! Not at this time. This isn’t something we can control, as Barnes & Noble at the moment doesn’t offer the facility to offer digital entitlement & access to its store to any print subscribers.
Q: Can I buy a digital version of Today’s Golfer for my Nook direct from the publisher?
A: Unfortunately not. We’d like to offer digital only sales to Nook devices via our website, www.greatmagazines.co.uk, but at the moment the facility to do that isn’t available to us from Barnes & Noble – so we can’t! This will change, but we’re not sure when at the moment. Probably later in 2014.
If you’re still having problems and none of the above answers helps, then we have two dedicated email addresses that will get you in touch with us quickly.
Please select the correct address from the following two options:
- For customers who bought direct from Apple, Google, Barnes & Noble (Nook), PocketMags, Kobo and any other third party supplier, please email firstname.lastname@example.org
- For customers who bought direct from us on the Great Magazines website, please email email@example.com
We’ll do our best to get back to you within 24 hours, though this might be slightly longer over weekends and bank holidays.